Yazhan Labs Enquiry Manager

Status

Open, Pending and Closed

Attendance

Attended and Not Attended

Upcoming follow-ups

Your next actions across enquiries.

Recent enquiries

Reference	Customer	Details	Source	Attendance	Status

FiltersAll analytics below follow these filters.›

From To

Status distribution

Attendance distribution

Enquiry trend

Sources

Sales workload

Closed outcomes

Lost reasons

Follow-up performance

Date	Reference	Customer	Phone	Details	Source	Assigned To	Attendance	Status

Due	Reference	Customer	Type	Assigned To	Status	Note

Company users

Owner creates Manager, Sales Staff and Read Only accounts.

Name	Username	Role	Status	Last login

Device access

Active devices count toward the company licence limit.

Active devices

These devices can currently use the application.

Device	User	Platform	App version	Last used

Removed devices 0

Removed devices do not count toward the limit. They can sign in again when a device slot is available.

Device	User	Platform	App version	Status	Last used

Encrypted company backups

Create and download a complete encrypted company backup. Attachment files stay in the connected company cloud storage; the backup retains their secure references.

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Date	Type	Size	Status	Records

Restore company backup

First verify the encrypted backup. Nothing is replaced until the Owner reviews the backup date and record counts, then types RESTORE.

Do not close the application during restoration. The system creates a pre-restore safety backup before replacing records. Existing company identity, licence and the current Owner password are preserved.

Deleted enquiries

Manager and Owner deletions are kept here. Only the Owner can restore them.

Deleted	Reference	Customer	Assigned To	Deleted By

Activity log

Security and record changes cannot be edited by employees.

Date	User	Action	Record	Device

Enquiry fields

Group the information your business needs into simple sections and fields. Historical values stay safe when a field is hidden.

Section	Field	Information type	Required	Visible

Daily Excel backup email

At 12:00 midnight UAE time, the Owner receives one Excel workbook containing all enquiry records and details from the beginning.

Attachment storage

New attachment files are stored in the company’s own cloud account. Existing legacy R2 attachments remain available and are not deleted by this update.

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When no provider is connected, new attachment uploads are disabled. Enquiries and existing attachment references remain safe.

Help Centre

Roles and workflow

Owner has complete access. Manager adds, assigns, edits and deletes enquiries. Sales Staff opens enquiries assigned to them, contacts customers, marks attendance, changes status and adds remarks. Read only users can view without making changes.

Free trial and paid plans

New companies can create a 14-day trial without entering card details. When the trial expires, existing information remains viewable while changes are paused until a paid licence is activated.

Custom enquiry fields

The Owner can rename business-specific enquiry headings, add fields, change order and hide fields from Administration → Settings. Customer identity fields remain standard. Hidden fields and historical values are preserved for backup and restore.

Adding and assigning an enquiry

Open New Enquiry, enter the customer, vehicle, source and enquiry, then save. If the internet stops, the form remains on the device as an unsynchronized draft.

Attended, status and outcome

Attendance records whether the customer was contacted. Open means the enquiry is active. Pending means the next step is waiting on the customer or an internal action. Closed means no further follow-up is required. Closed enquiries record an outcome such as Won, Lost, Cancelled or Invalid / Duplicate. Lost enquiries also record why the opportunity was lost.

Scheduled follow-ups and notifications

Sales Staff can schedule follow-ups for enquiries assigned to them. Managers and Owners can schedule and assign follow-ups to team members. The assigned user receives the reminder in their own notification centre. Dashboard and Follow-ups views show upcoming, due and overdue actions.

Remarks history

Every remark is saved separately with the employee name and date. A new remark never overwrites an older one.

Finding an old enquiry

Use date, attendance, status, source, creator, attendee and keyword filters. Search includes customer, phone, vehicle, enquiry and remarks.

Installing on Windows, Android or iPhone

Windows: use the Yazhan Labs installer. Android: open the secure app address in Chrome, tap the menu and choose Install app or Add to Home screen. iPhone/iPad: open it in Safari, tap Share, choose Add to Home Screen, and enable Open as Web App. Phone users see the same live enquiries and permissions as the Windows application.

Employees and devices

The company owner creates users, controls roles, resets temporary passwords and removes old devices. Permanent passwords are never shown to the owner.

Backups and restore

The Owner can create, verify, download and restore encrypted backups. A restore first creates a safety backup and preserves the current company identity, licence and Owner password.

Attachment storage

New attachments are stored in the company’s connected Google Drive, OneDrive or Dropbox account. Existing legacy files remain available.

Support

Email contact@yazhan.net or visit yazhan.net.